Privacy Policy for Vendora

1. Information We Collect

We collect certain information to provide a safe and functional marketplace.

Account Information

When you create an account on Vendora, we may collect:

• Full name
• Email address
• Phone number
• Username
• Password

Identity Verification Information

To improve trust and reduce scams on the platform, Vendora may collect verification documents including:

• National Identification Number (NIN)
• Utility bill
• Other documents used to verify identity or address

These documents are used only for verification purposes.

Transaction Information

When users make purchases on Vendora, we collect:

• Order details
• Transaction records
• Payment status

Vendora does not store your debit or credit card details. Payments are securely processed through trusted payment providers.

Messaging Information

Vendora allows buyers and vendors to communicate through chat features. We may store:

• Messages sent between users
• Chat timestamps
• Conversation history

This helps maintain platform safety and resolve disputes if necessary.

Device and Usage Information

We may automatically collect:

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on the platform

This helps improve the performance and security of Vendora.

2. How We Use Your Information

We use the information we collect to:

• Create and manage user accounts
• Verify the identity of users and vendors
• Prevent fraud and scams
• Process transactions between buyers and vendors
• Send important notifications
• Improve our services
• Provide customer support

3. Payment Processing

Vendora uses secure payment providers to process transactions.

When a customer makes a payment:

• The payment is processed through our payment partner.
• Funds are automatically split between Vendora and the vendor using a split payment system.
• Vendora does not hold or store payment funds directly.

4. Identity Verification

To maintain a safe marketplace, Vendora may require identity verification.

Verification may include:

• NIN verification
• Utility bill verification
• Other identity checks

These checks help ensure that vendors and users are legitimate and reduce fraudulent activity.

5. Information Sharing

Vendora does not sell or rent your personal information.

However, we may share information with:

• Payment service providers
• Identity verification providers
• Law enforcement if required by law
• Service providers that help operate the platform

These partners are required to protect your data.

6. Data Security

We take reasonable steps to protect your information using industry-standard security measures.

However, no internet service can guarantee 100% security. Users are encouraged to protect their login credentials.

7. User Responsibilities

Users must:

• Provide accurate information
• Use Vendora responsibly
• Avoid fraudulent activity

Vendora reserves the right to suspend or remove accounts involved in scams or suspicious activities.

8. Data Retention

Vendora may retain user data as long as necessary to:

• Maintain platform operations
• Comply with legal obligations
• Prevent fraud

Users may request account deletion where applicable.

9. Children's Privacy

Vendora is not intended for users under the age of 18. We do not knowingly collect information from minors.

10. Changes to This Privacy Policy

Vendora may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page.