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Escrow And Buyer Protection Policy
This policy explains Vendora's protected payment handling, buyer confirmation, dispute review, and payout timing.
Last updated: May 18, 2026
Protected Payment Hold
Vendora may hold buyer payment for a maximum of 7 days depending on order, delivery, buyer-confirmation, and dispute status.
Funds can be released earlier if the buyer confirms delivery or if the order qualifies for release under Vendora's payment rules.
Disputes And No Dispatch Issues
If there is a dispute, no-dispatch issue, suspected fraud, or delivery concern, Vendora may continue holding funds, refund the buyer, or review the case before deciding whether funds should be released.
Admin review may use order records, chat records, dispatch evidence, delivery evidence, payment status, and vendor history.
Payout Policy
After funds are eligible for vendor release, payouts usually take 2-3 working business days to reach the vendor's bank account.
Weekend and public holiday payouts may be delayed by bank and payment-provider schedules. Long public holidays can extend payout timing.