Vendora legal
Vendor Agreement
This agreement explains the responsibilities vendors accept when creating and operating a Vendora store.
Last updated: May 18, 2026
Vendor Commitments
Vendors agree to sell genuine products, fulfill orders on time, provide accurate listings, keep stock and prices current, respond to buyers, and avoid any activity that misuses or harms the platform.
Vendors must keep payout details accurate and understand that payouts may require verification, valid bank details, and successful payment-provider processing.
Escrow, Holds, Refunds, And Disputes
Vendors accept that Vendora may hold, delay, refund, or release funds based on escrow, delivery, buyer-confirmation, refund, dispute, fraud, and payment-provider rules.
Vendors must cooperate with dispute review and honor refund or release decisions made through Vendora's order and admin process.
Payout Timing
Vendor payouts usually take 2-3 working business days after eligible funds are released or settled.
Payouts requested or processed during weekends or public holidays may be delayed depending on holiday length, bank availability, and payment-provider processing.
Store Suspension
Vendora may suspend or restrict vendor stores that violate marketplace rules, create fraud or payment risk, fail to fulfill orders, repeatedly trigger disputes, or provide misleading product information.