Refund Policy

Refunds may apply when an order is not delivered, the wrong item is delivered, the vendor fails to dispatch, the product materially differs from the listing, or a dispute is decided in the buyer's favor.

Refund approval may depend on order status, delivery evidence, buyer and vendor communication, payment-provider rules, and admin dispute review.

Vendora may ask the buyer and vendor for order details, chat history, photos, delivery evidence, dispatch proof, or other records needed to decide the case fairly.

If the case is approved for refund, Vendora may refund the buyer, keep funds held while reviewing, or release funds to the vendor when the evidence supports the vendor.

Approved refunds are subject to Paystack or payment-provider processing time and bank processing time. Vendora cannot guarantee an exact bank settlement time after the provider accepts a refund.

Refunds may take longer during weekends, public holidays, bank downtime, or payment-provider delays.